On-Call Advocate

Supervised by: Senior Director of Client Services

FTE: 0.00

Compensation: $3 per hour on-call + an additional $13.00 per active hour


Position Summary

Rape Crisis Center’s (RCC) On-Call Advocates (OCA) are responsible for providing crisis intervention services during non-office hours (nights, weekends, and holidays).  Crisis intervention services include emotional support (on the telephone and in-person), medical & legal accompaniments, and general assistance with referrals and community resources.  Additionally, OCA’s provide limited support for RCC’s Helpline Volunteers during non-business hours. All RCC employees must be committed to providing services with and to a variety of cultures with cultural awareness, sensitivity and humility.




  • Provide legal and medical advocacy and accompaniments to victims of sexual assault. This includes providing sexual assault victims with accurate information regarding involvement with law enforcement, the criminal justice system, Crime Victim’s Compensation and Sexual Assault Forensic Exam (SAFE) funding, restraining orders, forensic medical exams, and general medical care related to the aftermath of sexual assault.
  • Must work collaboratively with community organizations and agencies such as law enforcement and the Forensic Nurse Examiner Program.
  • Must report to Meriter Hospital, located at 202 S Park St. in Madison, within 30 minutes.
    • Currently supporting persons over phone due to Covid-19.

Crisis Intervention and Referrals

  • Provide brief emotional support services by phone and in-person to sexual assault victims, their support people and concerned community members.
  • Provide accurate and up-to-date information and referrals to callers and clients.

Service Coordination

  • Provide consultation and support to Helpline Volunteers and/or other On-Call Advocates; communicate case information effectively to office staff; work cooperatively and professionally with other systems such as medical personnel, law enforcement, social workers, etc.

Program and General

  • Ensure Senior Director of Client Services is regularly briefed in a timely manner on client services trends.
  • Attend On-call Advocates meetings once per month (in the evenings).
  • Maintain regular contact with RCC staff and supervisor.
  • Complete and submit necessary paperwork in timely manner.

Required Qualifications

  • Experience providing services with and to a variety of cultures with cultural awareness, sensitivity and humility or a desire and commitment to learn and implement such practices.
  • Commitment to supporting RCC’s values of serving all survivors in Dane County, and an understanding of privilege and oppression and its impact on client needs and services.
  • Strong verbal communication skills.
  • Commitment to serving people affected by sexual violence through a client-centered service approach.
  • Access to private transportation.

Preferred Qualifications

  • Experience and/or training in providing counseling and/or advocacy to victims of sexual assault.
  • Understanding of trauma-informed care.
  • Experience in client advocacy in medical and legal settings.
  • Knowledge of Dane County community resources.
  • Bilingual and Bicultural preferred.

Physical Requirements
These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

  • Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Travel as needed to perform the duties of the job.

To apply, e-mail a cover letter addressing your interest and qualifications for the position, along with your resume, to Dana Pellebon, Senior Director of Client Services, at [email protected].  Applications will be accepted until position is filled.


RCC is an equal opportunity employer. We welcome and highly encourage racial minorities, women, other minorities, bilingual candidates and individuals with disabilities to apply.