Director of Client Services

Supervisor:  Executive Director

FTE:  1.0

Compensation:  $56,000 – $64,000

Benefits: Generous paid time off policy, health insurance, dental insurance, vision insurance, flexible spending account, short-term disability policy, life insurance, and a 401(k).


Position Summary

The Director of Client Services (DCS) is responsible for managing all services provided directly to RCC’s clients. The DCS supervises all direct services staff including, counselors, therapists, support-group facilitators, 24-hour medical and legal advocates, crisis services coordinator, and interns.  Staff are located at the main office, UW-Madison, Edgewood College and Madison College.  The DCS is responsible for directing the development of all client programming and services, for coordinating services with the Executive Director and Education Program Director, for department grant development, writing and reporting, for working in collaboration with all systems related to RCC’s services across the county, and for setting and meeting goals for the department. The DCS is part of the agency’s executive team and is supervised by the Executive Director.  As with all RCC employees, the DCS must be committed to providing services with and to a variety of cultures with cultural awareness, sensitivity and humility.


Duties and Responsibilities

Program Management

  • Participate in RCC’s ongoing internal strategies to maintain culturally diverse and inclusive services and agency environment.
  • Evaluate client services for cultural responsiveness, ensure services and staff capabilities meet the needs of the community and ensure staff successfully engage in continuous, relevant and applicable individual and group staff development.
  • Promote on-going practices and a climate that fosters inclusive, supportive counseling for survivors from all communities including, but not limited to, survivors of color, LGBTQ+ survivors, male survivors, elderly survivors, survivors with diverse religious beliefs, survivors with diverse political beliefs and survivors of all physical and intellectual abilities.
  • Manage Direct Services Department activities including department meetings, long-range planning, annual workplan development, annual department budget development, and coordination with other RCC programs.
  • Provide guidance and support that ensures the success of direct service employees, assist in the development of goals for their professional growth, provide administrative and clinical supervision, facilitate weekly direct service staffing meetings and conduct performance reviews.
  • Maintain working knowledge of current research in the field of trauma, counseling and advocacy.
  • Supervise Crisis Services Coordinator who oversees 24-7 services, recruits and trains Helpline volunteers and works with On-Call Advocate staff to ensure coverage of 24-hour Helpline and Advocate program.
  • Facilitate monthly On-Call Advocate supervision meetings, timesheets and scheduling.
  • Manage intern program, ensuring adequate training, support and supervision of the graduate interns.
  • Ensure tracking of data and production of reports to demonstrate program effectiveness.
  • Assist in developing, writing, and reporting of government grants to maintain direct services.
  • Regularly plan, implement and evaluate program goals.
  • Ensure program and individual staff compliance with all grant requirements.
  • Manage program budgets and expenses.

Participation on Executive Team

  • Ensure Executive Director is regularly briefed in a timely manner on department trends, programing activities and community relationships.
  • Participate in agency-wide director meetings for the communication and coordination of agency activities.
  • Participate in strategic planning and diversity and inclusion strategies.
  • Participate in all-staff meetings, in-services and supervision meetings with Executive Director.
  • Actively engage as a member of the RCC Staff by providing technical and emotional support to other members of the team.
  • Prepare program reports for Executive Director as requested.
  • Contribute to a healthy and productive work environment.

Individual and Systems Advocacy

  • Provide medical, legal and campus advocacy to clients to maintain skills and support team.
  • Ensure direct services staff are highly trained to provide high quality medical advocacy, legal advocacy and campus advocacy.
  • Maintain expertise on legal advocacy issues related to sexual assault including, but not limited to, current laws, policies, procedures, administrative rules, judicial rulings, law enforcement practices, academic oversight, criminal proceedings, civil proceedings, evidence collection, and trends with the crime lab, District Attorney’s office, forensic nurse program, and law enforcement special victim units.
  • Closely collaborate with organizations and agencies impacting sexual assault victims including but not limited to local, county and campus law enforcement, District Attorney’s office, forensic nurse program, Department of Justice Office of Crime Victim Services, Child Protective Services, campus systems, Safe Harbor and other direct service provider programs and that Executive Director is kept apprised of issues related to these relationships.

Outreach and Professional Trainings

  • As requested, represent RCC at appropriate meetings and events related to the provision of sexual assault victim services in Dane County and communicate activities to Executive Director and other program directors.
  • In collaboration with the Education, Outreach and Prevention department, design, facilitate and provide community education, outreach, and professional trainings as appropriate.
  • Work with the Director of Marketing and Development to develop outreach materials for the direct services program.

Required Qualifications

  • Master’s degree in social work or related field or experience equivalent to educational and experiential requirements of these fields of study.
  • Experience providing services with and to a variety of cultures with cultural awareness, sensitivity and humility or a desire and commitment to learn and implement such practices.
  • Commitment to supporting RCC’s values of serving all survivors in Dane County, and an understanding of privilege and oppression and its impact on client needs and services.
  • At least five years of experience providing counseling.
  • At least three years of experience providing advocacy.
  • At least five years of experience providing supervision and management.
  • Experience and/or training in providing crisis intervention services to victims of sexual assault, domestic violence, child abuse or related crimes.
  • Experience in budgeting, and grant oversight in a non-profit environment.

Physical Requirements
These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

  • Work is primarily performed in an office environment with minimal exposure to injury.
  • Ongoing daily use of computers and telephone.
  • Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
  • Low to moderate noise level.
  • Regular travel is needed to perform the duties of the job.

To apply, email a resume, cover letter and three professional references with thorough contact information to Erin Thornley Parisi, Executive Director at [email protected]. Applications are due on December 17, 2018 for early consideration.


RCC is an equal opportunity employer. We welcome and highly encourage people of color, women and non-binary individuals, bilingual candidates and all individuals with marginalized identities to apply.