Bilingual On-call Advocate

Supervised by: Director of Client Services

FTE: 0.00

Compensation: $14.50 per active hour; $2 per on-call hour


Position Summary

Rape Crisis Center’s (RCC) Bilingual On-Call Advocates (BOCA) are responsible for providing crisis intervention services during non-office hours (nights, weekends, and holidays) to Spanish-speaking clients. Crisis intervention services include emotional support (on the telephone and in-person), medical & legal accompaniments, and general assistance with referrals and community resources. Additionally, BOCA’s provide guidance and support for RCC’s Helpline Volunteer Counselors during non-business hours.



  • Provide legal and medical advocacy and accompaniments to victims of sexual assault . This includes providing sexual assault victims with accurate information regarding involvement with law enforcement, the criminal justice system, Crime Victim’s Compensation and SAFE funding, Restraining Orders, forensic medical exams, and general medical care related to the aftermath of sexual assault.
  • Must work collaboratively with community organizations and agencies such as law enforcement and the Forensic Nurse Examiner Program.

Crisis Intervention and Referrals

  • Provide brief emotional support services by phone and in-person to sexual assault victims, their support people and concerned community members.
  • Provide accurate and up-to-date information and referrals to callers and clients which includes knowledge of all services including those that work specifically with Spanish-speaking clients.

Service Coordination

  • Provide consultation and support to Helpline Volunteers and/or other On-Call Advocates; communicate case information effectively to office staff; work cooperatively and professionally with other systems such as medical personnel, law enforcement, social workers, etc.

Program and General

  • Attend On-call Advocates meetings once per month (in the evenings).
  • Maintain regular contact with RCC staff and supervisor.
  • Complete necessary paperwork in timely manner.


  • Strong verbal communication skills and fluency in Spanish and English.
  • Experience with and understanding of Latinx culture.
  • Understanding of diversity issues and appreciation for client-centered service approach.
  • Commitment to serving people affected by sexual violence.
  • Access to private transportation and ability to arrive at UnityPoint Meriter hospital no more than 30 minutes from the time of receiving the call for a Bilingual Advocate.
  • Completion of RCC’s Helpline Training.
  • Satisfactory background check.


  • Experience and/or training in providing emotional support and/or advocacy to victims of sexual assault.
  • Experience in client advocacy in medical and legal settings.
  • Knowledge of Dane County community resources.
  • Bicultural.


These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

  • Work is primarily performed in an office environment with minimal exposure to injury.
  • Ongoing daily use of computers and telephone.
  • Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
  • Must be able to work with frequent interruption.
  • Low to moderate noise level.
  • Travel as needed to perform the duties of the job.

To apply, e-mail a cover letter addressing your interest and qualifications for the position, along with your resume, to Dana Pellebon, Senior Director of Client Services, at [email protected].  Applications will be accepted until position is filled.


RCC is an equal opportunity employer. We welcome and highly encourage racial minorities, women, other minorities, bilingual candidates and individuals with disabilities to apply.